Personalisation – the Employee Experience Gold Standard In recent months Personalisation in Human Resources has emerged as the gold standard of Employee Experience (EX) and… Read More »What is Personalisation in Human Resources?
INSIGHTS
In this podcast we discuss the intersection of culture and technology and the impact of ‘human + machine + data’ in creating inclusive teams and organisational culture.
The impact of ‘human + machine + data’ on creating inclusive teams and culture
We recently ran a LinkedIn poll and posed a simple question: “In your organisation, is the HR digital infrastructure suitable for your needs and easy to use?” … Read More »Over 75% of employees find their HR Digital Infrastructure unsuitable or difficult to use
Over 75% of employees find their HR Digital Infrastructure unsuitable or difficult to use
HR Services has evolved from a simple, one-stop personal service to a complexity of multiple HR systems.
The introduction of an Experience Layer returns us to the days of a single point of contact but design thinking and a change of mindset are required too …
HR Digital Transformation challenges and a Vision of Simplicity
In this webinar hosted by Acuvate, Keith Williams – Founder of KMW3 & Ex-HR Services Technology Director At Unilever – discusses strategies to deliver digital employee experience and enhance the digital workplace landscape in 2021 and beyond.
The Next Norm In Digital Employee Experience
This article explores the technology (how chat bots actually work), language and sentiment (how to train your chatbot), human behaviour (emotion, trust, love etc) and how these, underpin digital employee experience.
Flirting with a chatbot
Needing a purpose statement for an HR Technology project sounds a bit fluffy and unnecessary, right? Why do you need one? We all know that the job to be done is… Read More »Why your HR Technology Project needs a Purpose
Why your HR Technology Project needs a Purpose
AI is no longer the ‘future’ of work – it’s here, it’s growing, and it’s shaping the workplace. But what does that mean for people? What does it mean for HR? How is it being used at the moment, and could we be making more of it?
Working alongside AI and chatbots
Digital is different, and it’s taking us a while to realise that. The expectation is that a Digital HR project is just like any other… Read More »Digital HR is Different: Seven things you need to know and do to deliver a successful digital HR project
Digital HR is Different: Seven things you need to know and do to deliver a successful digital HR project
In his excellent blog post “Chat bots in Human Resource”, Adit Jain lists three persuasive reasons why building an AI chatbot makes sense: Employees can connect with… Read More »HR Chatbots – It’s all about language
HR Chatbots – It’s all about language
Leena Nair, CHRO at Unilever, talks about the success of Una Bot in delivering a great employee experience as well as the business benefits
Using technology to deliver busines value at Unilever – interview with Leena Nair, CHRO
Back in 2017, and many years before employee experience, design thinking and conversational chatbots were the zeitgeist, Keith Williams was not only talking about it but doing it.
REBA Thought Leaders: Interview with HR technology innovation strategist, Keith Williams
Keith Williams discusses the fundamental importance of treating employees as customers, and how digital transformation requires a change in mindset and new ways of working.
Employees as customers: the digital benefits journey
At the time of the interview in late 2017 Keith he was responsible for the development of Una Bot at Unilever – then the most ambitious, global, multi-lingual conversational chatbot.